“M8 Customer service evaluaiton system” front desk terminal, is developed by using digital technology and network technology. It is applied to all the window service platorm, replacing the old devices such as teller card,evaluation device and advitising displayer. Front terminal system is the only part to interact with customers in the evlauation system , so besides stable performance, it should loos beautiful. Besides it intergrate 10 functions into the device, highlighting the features of new multimedia evlaution device.

You can add or modify the notice info on the server, Each info includes two parts: the title and the content. After adding, all the M8 that connect to this server can receive the notice at once, which save the trouble for file notice or artifical notice. After M8 received the notice, clients can enter this part to see the dettailed notice content,and if there are many items, you can check the content by inputting the keywords of the notice through the Searching function to check the contents you are intereseted.

Greeting Words displayed on this part can be customized. If you don’t want to use the M8 standby picture we provide and prefer a single and simple gretting images,you can customize the pictures. At the same time you can change the pictures. One TF card, and you can update the images at will.

Opinion query part provides the opinion collecting service for the hall service.You can design a set of questionare on the server side, and then send it to the M8 by network. M8 users can submit them. Leaders in charge can have a understanding of the condition according to the query data calculated at the backstage software, All the questions are single-choice questions and options for each question should not exceed 9. The total questions should not exceed 50.

Provide the service for customer to check info in the shopping mall. Administers need to add the topic and the website link of the query at the server side and then those can be displayed at M8. When customers check the info, they can use the Searching function to filter useless info . Html link is used to display the query info. Clients can add their own by their own Html file . And if M8 could connect to Wide Area Network(WAN), they can even add those websites such as Baidu, google on this part.

it is about relevant parameter of M8 equipment. Client can go into it to check the running status of M8. When installers debug the device on site, they can set the server ip quickly here , or login out the servcie system of M8 side.

It includes the picture displaying and video displaying, Customer can design therir own displaying list and then transfer the list toserver and let them be played by M8 in loop. At the same time , similar to Welcome Module ,clients can set this part as the defaulted standby interface so as to display the advertersing content in full screen.

By this function, it can broadcast whatever the content you input. When there is crowded and nosiy, users can use this function to input the words you want to let it be broadcasted by M7. You can also equip a loudspeaker for the M8 to achieve better effect.

It can display the PC screen on M8 screen at real time. There are four synchronization mode : 1st: one time screenshots, it is same as the QQ screenshots function:mark out the area anad then double click the screen to make screenshots, 2st~4th way are real time screeonshots but have different focus, namely: they are fullscreen synchronization, mouse pointer

synchronization , inputting area synchronization,respectively. In the shopping mall , the cashier’s pc can use this functer to display the content on the pc on M8 so as to avoice conflicts and improve efficiency

three connection way

First connection way:

Wireless network connection.Customers provide the network environment. As M8 is integrated

with WIFI module, it could coonnct to client side and server side by WIFI, saving the trouble for wiring.It is especially applied to those enviroment that has wireless network such as shopping mall.

Second connection way:

Connect by USB . M8 doesn’t to connet to netwrok , but need to work with a PC that installed the M8 client software. Let M8 work with the PC through the USB cable. But the PC needs to be

able to do network communication with server side. It applied to the halls that have weak wireless network singal, or halls that don’t want the M8 be connected to the hall intranet.

Third connection way:

M8 connect to the LAN directly,system identify employees through staff card;and guide customers to evaluate through voice controller;server on the LAN records and analysis the evaluation data after receiving.

1.5 buttons, which can be customed ;the evaluation can be divided into "very satisfied", "

satisfied ","unskillful", "bad attitude""too long time".Customers can complete the 2nd level

evaluation by once operation,manager can know the specific reason for his satisfaction of

or dissatisfaction.
2.products specification:Length 20 cm, width 12 cm, Height 1.2 cm.
3.Voice prompt : staffs control by triggering hotkey . real human pronunciations from

professional announcer, clear and loud voice; support "Hello! Welcome", "Please evaluate

my service”,” thank you” and other voice prompts.
4.USB communication mode:USB of the device connect to the USB port of PC directly.

It is installed in the PC of every window to control the voice of the customer evaluation device.Employee login software to identify the staff ID,and receive customer evaluation data, and then send that data to system management software through LAN; One set for each window.

Software introduction: it is installed on the data server,Using B / S structure, without having to install the client program, you can inquire and manage evaluation info within the unit LAN or Internet ; comfortable interface, you can query and calculate info by various conditions and then print.

Function introduction: A.Check the satisfaction details of different units, departments and staffs in the selected period, window, individuals or departments, comprehensive information and Statistical reports also can be checked. B.Real-time transmission of the evaluation data, which is clear and accurate; can check according the time, making it convenient and practical. C.Satisfaction of all query information is available through the histogram, pie chart ; they can be printed to reports. D.The system provides users with powerful privileges distribution function. E.Multiple user permissions design,different levels users can view
different levels of information.

1)Customers can complete the 2nd level evaluation by once operation, namely, one evaluation from a customer,and we can know the specific reason for his satisfaction or dissatisfaction (such as service attitude, service efficiency, professional levels) . it is efficient to monitor employee service.

2)staff seating card show employee info (company, department, job, job number, name, etc.),beautiful and generous .

3)Real-time transmission of data, can feedback dissatisfaction information or complaints to the hall supervisors timely and automatically.

4)Can set evaluation principles such as devices booting time, evaluation interval time, which is an effective way to avoid malicious evaluation;

5)Data transfer and saving. Can inquiry, calculate, analyze the result at any time by a variety of conditions (such as by time, by sector, by staff, etc.) and print out report, Provide detailed analysis of the data for service quality management.Furthermore,to guide the decision.

6)Supporting remote queries, can set the user permission flexibly, users with different permission can only query the corresponding information.